Refund policy

Return Policy

To provide the best possible experience for our clients we do not accept the return of Goggles or Helmets.

Goggles, due to the fact that goggles make contact with the face. Once Goggles are removed from the packaging, we are unable to repackage goggles the same as their manufacturer restricting the resale at full retail price.

Helmets, due to the fact that helmets make contact with the hair and face. Also helmets are only good for one impact, there is no way for us to guarantee that the original purchaser has not dropped the helmet.

We will accept returns for Brand New Skis, Snowboards, Ski/Snowboard Bindings, Poles and Bags.

A 15% restocking fee will be charged based on the original purchase price.

Skis, must not have any drill holes and have the original labeling.

Snowboards, must have all original labeling.

Bindings, must have all included hardware with screws and manuals.

Poles, must have original labeling.

Bags, must have original labeling.

To start a Return

Please Email Warehouse@jacksonsbasecamp.com within 30 Days of receiving the item to initiate the return process.

We will provide a return shipping label based on the original tracking number.

Once we receive the item we will refund the amount paid minus 15% for restocking to the original card used to process the payment.

Products purchased at one of our stores must be returned to a store.

We cannot accept the return of products purchased at one of our stores through our mail-in returns process.

Proof of Purchase

Proof of purchase includes a paper receipt, electronic receipt, or order number. Our customer service team may request certain customer information to process a return at a store.

Returns to a store.

Products eligible for return can be brought to any of our retail stores with proof of purchase, regardless of whether you bought the product online, in a store, or by phone. Bring your item with its original product packaging and tags (if applicable), along with proof of purchase, to the checkout counter at any retail location.

Exchanges

The fastest way to exchange a product is to return your original purchase following the instructions above and then place a new order. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange.
Call if you’d prefer to make an exchange without setting up a new order.

Warranty Claims

We are happy to help you with manufacturer defects or warranty replacements. Please email warehouse@jacksonsbasecamp.com for general warranty issues. Please make sure your email includes the following information:

 

• Order number, purchase date, product brand, and a brief description of the issue. Most importantly, please attach photos of the item, including the defect. Warranty requests must include pictures of the defect in order to be processed.

Depending on the product, Jackson’s Basecamp may be able to help you directly or may need to connect you with the vendor directly.